QueTel Joins Omnigo’s Family of Software Solutions

The Riverside Company, a global private equity firm focused on the smaller end of the middle market, has invested in QueTel, the technology leader in digital and physical evidence management that also helps law enforcement agencies handle back-office processes, such as forensic request processing, and the management of equipment, uniforms and supplies. QueTel is an add-on to Riverside’s Omnigo Software platform. Omnigo is the leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises.

Omnigo and QueTel share a common vision of developing software that enhances community safety, improves the day-to-day lives of law enforcement and security personnel, and helps customers manage costs and meet compliance requirements. By joining teams, the combined business brings together world-class expertise in public safety software, accelerates its delivery of innovative solutions to customers and extends its support capabilities.

“QueTel has been effectively servicing law enforcement agencies for more than 30 years and is a perfect complement to Omnigo,” said Riverside Managing Partner Loren Schlachet. “We’re looking to enhance the company’s already proven and successful product functionality as well as expand upon its sales and marketing function during our partnership.”

Riverside has completed more than 130 Software & IT investments, now including four add-ons to Omnigo. The firm continues to seek complementary add-on acquisitions that allow Omnigo to better serve its public safety customers.

 “We look forward to adding QueTel to this family of software solutions, helping them grow their product offering and geographic footprint to support even more law enforcement agencies and security personnel,” said Riverside Partner Joe Lee. “What really excites us about the QueTel team is its forward stance on bringing software innovation to make law enforcement’s job easier, such as mobile digital evidence collection for officers in the field. We are anxious to develop these areas with the QueTel team at such a critical time.”

QueTel’s operations will remain in Fairfax County, Virginia. “Both of our organizations are committed to maintaining and improving upon how we serve our customers,” said Founder and President of QueTel Jim Cleaveland. “We share a common vision of delivering innovative solutions, best-in-class support as well as creating opportunities for our employees. This will only accelerate through our combination.” Cleaveland will stay involved as a consultant to ensure a smooth transition and remains an owner in the combined organization.

About Omnigo Software

Omnigo Software is the leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises. Omnigo offers easy-to-use and flexible applications that provide actionable insight for making more informed decisions, while remaining compliant with federal and state regulations. Currently, Omnigo’s solutions are used by over 2,000 customers in 20 different countries. Omnigo is committed to helping its customers secure their organizations’ property, control operational costs, and ensure the safety of the general public.

About QueTel Corporation

Founded in 1982, QueTel Corporation is the technology leader in automating the back-office operations of law enforcement, across digital and physical evidence, forensic request processing (labs), video redaction, asset management, impounded vehicles, and training/certification. The Company’s mobile application allows law enforcement officers, security personnel, and crime scene investigators to securely create evidence files directly in the field, saving time, and creating safer communities.

About The Riverside Company  

The Riverside Company is a global private equity firm focused on investing in growing businesses valued at up to $400 million. Since its founding in 1988, Riverside has made more than 650 investments. The firm's international private equity and structured capital portfolios include more than 90 companies.